Legal

Terms of Service

Last updated: January 19, 2026

1. Acceptance of Terms

By accessing or using RequestHub ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

RequestHub is request management software for companies without a helpdesk. The Service includes:

  • AI-assisted ticket classification and routing
  • Service catalog management
  • Approval workflow automation
  • Chat-based request submission
  • Real-time notifications and updates
  • Reporting and analytics

3. Account Registration

To use RequestHub, you must:

  • Be at least 18 years old or the age of legal majority in your jurisdiction
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access

You are responsible for all activities that occur under your account.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit malware, viruses, or harmful code
  • Attempt to gain unauthorized access to systems or data
  • Interfere with or disrupt the Service
  • Submit false or misleading information
  • Harass, abuse, or harm other users
  • Use the Service for competitive analysis
  • Reverse engineer or decompile the Service

5. Your Content

You retain ownership of content you submit to RequestHub ("Your Content"). By submitting content, you grant us a limited license to store, process, and display Your Content solely to provide the Service to you.

RequestHub stores and processes the request records needed to provide the Service, including tickets, catalog requests, approvals, workflow history, comments, and optional attachments you choose to submit. We do not use Your Content to train AI models.

You represent that you have the right to submit Your Content and that it does not violate any third-party rights.

6. Intellectual Property

The Service, including its software, design, logos, and documentation, is owned by RequestHub, Inc. and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks or branding.

We welcome feedback and suggestions. By providing feedback, you grant us the right to use it without compensation or attribution.

7. Subscription and Payment

Free Trial

RequestHub offers a 30-day free trial without requiring a payment card. At the end of the trial, continued access requires a paid subscription.

Billing

Subscriptions are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for the applicable subscription fees.

Refunds

Subscription fees are non-refundable except as required by law. If you cancel during a billing period, you will have access until the end of that period.

8. Service Availability

We strive to maintain high availability of the Service. However, the Service may be unavailable from time to time due to:

  • Scheduled maintenance (announced in advance when possible)
  • Force majeure events
  • Issues caused by your systems or third-party services

Enterprise customers may negotiate custom service level agreements.

9. Termination

You may terminate your account at any time from your account settings. We may suspend or terminate your access if you:

  • Violate these Terms
  • Fail to comply with trial or subscription terms
  • Engage in fraudulent or illegal activity
  • Pose a security risk to the Service

Upon termination, you may request export of Your Content within 30 days.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. AI-powered features may produce inaccurate results and should be reviewed by humans for critical decisions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REQUESTHUB, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability shall not exceed the amount you paid for the Service in the twelve months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless RequestHub, Inc., its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or through the Service at least 30 days before taking effect. Continued use after changes constitutes acceptance.

15. Contact

For questions about these Terms, use the RequestHub contact form.

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