A Jira Service Management alternative for small businesses

RequestHub is the better fit when IT, HR, facilities and office requests all land on the same few people. They work in one place, with AI and approvals included for up to 10 request handlers on one plan, while Jira Service Management charges for each agent and offers no approval delegation.

Yes, for any team of 5 to 50 request handlers. For 10 of them, RequestHub costs $990 a year, less than half the price of Jira Service Management Standard, and it includes private AI, which Jira Service Management offers only on its top plan, by request.

Your team can be working requests in less than an hour. Guided setup walks you through setting up your request inbox, a short request menu and who handles each kind of request, and from then on every request that comes in is routed to the right person, with escalations and SLAs tracked.

No. Setup is guided and self-serve, so whoever handles requests today can get RequestHub running without calling in IT or a consultant. Your employees don't need training either. They send requests from the tools they already use, like their work email, so there's nothing new to learn.

No. IT, HR, facilities and office requests all come into one place, and each goes to whoever handles that kind of request, so no department has to keep its own inbox or spreadsheet. Up to 10 request handlers share one plan, with every feature included.

Yes. Every RequestHub customer runs on its own private instance with its own database, so your data is never in a shared pool and the AI runs privately too, while Jira Service Management's cloud plans serve many customers from shared databases.