AI included, not a paid add-on
RequestHub's AI sorts, prioritizes and routes each request and learns from your own past requests, so it gets better the more you use it, always within rules you set.
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A Freshservice alternative for small businesses
RequestHub is the help desk for small businesses: IT, HR, facilities and office requests in one place, with AI included, starting at $990 a year for 10 request handlers. Freshservice charges per agent and sells its AI Copilot as a paid add-on.
Why RequestHub
Why small businesses choose RequestHub over Freshservice
Small businesses pick RequestHub because one plan covers every department's requests, with AI built in and nothing held back for a bigger plan.
One flat price, not per-agent
RequestHub is $99/month for up to 10 request handlers, unlimited requesters free. Freshservice prices each agent — $19 (Starter) to $99 (Pro) a month every one — so the bill jumps the moment you add a handler.
No agent console or ITSM to run
RequestHub is built for companies with little or no dedicated IT — no agent console to staff, no ITSM model or change-management process to learn. Freshservice is full ITSM, priced and designed for teams that already run one.
Your own instance and database, with private AI
Every customer runs on a private instance with its own database, and the AI runs privately too, with no data shared outside RequestHub.
Read how RequestHub handles your dataGuided workflows and packs for your industry
Guided workflows take requests like new-hire onboarding through every step, so your team resolves them the same way each time. Packs tailor RequestHub to your industry or use case.
Nothing new for employees to learn
Employees send requests by email, chat or a short request menu, so there's nothing new to learn, and your team still sees who's working on each one.
Higher-tier features in one plan
RequestHub includes all of these in one plan, while Freshservice keeps most of them for higher plans or paid add-ons.
| Capability | Freshservice | |
|---|---|---|
| AI that sorts, prioritizes and routes requests and learns from your own past requests | Included at every team size | Rules only; AI is a paid add-on on higher plans |
| Private AI, with no data shared outside the product | Learning stays in your own instance | Not offered |
| Your own private instance and database | One for every customer | Shared service, separated by account |
| SLA tracking | With escalations and time to close | Higher plans only |
| Asset management | Included | Higher plans only |
| New-hire onboarding workflows | One request runs every step | Higher plans only |
| A menu of common requests | Built during guided setup | Higher plans only |
Freshservice pricing vs RequestHub
RequestHub costs less than every Freshservice plan for teams of 5 to 50 request handlers, and you save more as your team grows.
See pricingUp to10 fulfillersfor less than one Freshservice Pro agent
Save up to92%compared with Freshservice Pro
25 fulfillers, 1 year
Yearly totals at list price in USD, with both tools billed annually and team size selected on signup. Prices from Freshworks and RequestHub, Oct 2026.
FAQ
Frequently asked questions
RequestHub vs Freshservice, which is better for a small business?
RequestHub is the better fit when IT, HR, facilities and office requests all land on the same few people. They work in one place with AI included, and up to 10 of them share one plan, while Freshservice charges for every agent and sells its AI Copilot as a paid add-on.
Is RequestHub cheaper than Freshservice?
Yes, for any team of 5 to 50 request handlers. For 10 of them, RequestHub costs $990 a year, less than half the price of Freshservice's cheapest plan. RequestHub also includes the AI, asset management and new-hire onboarding that Freshservice saves for higher plans and paid add-ons.
How fast can my team go live with RequestHub?
Your team can be working requests in less than an hour. Guided setup walks you through setting up your request inbox, a short request menu and who handles each kind of request, and from then on every request that comes in gets an owner and a status.
Do I need an IT specialist or training to set up RequestHub?
No. Setup is guided and self-serve, so whoever handles requests today can get RequestHub running without calling in IT or a consultant. Your employees don't need training either. They send requests from the tools they already use, like their work email, so there's nothing new to learn.
Is RequestHub only for IT teams?
No. IT, HR, facilities and office requests all come into one place, and each goes to whoever handles that kind of request, so no department has to keep its own inbox or spreadsheet. Up to 10 of those people share one plan, while Freshservice charges for each one.
Can RequestHub scale as my business grows?
Yes. There's no limit on how many employees can send requests, and you can add request handlers or bring on another department on the same plan. The AI also learns from your own past requests, so it sorts and routes new ones better the more you use it.
More RequestHub comparisons
RequestHub vs email and spreadsheets
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Compare to email and spreadsheetsRequestHub vs Spiceworks
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Compare to SpiceworksRequestHub vs Zoho Desk
Zoho Desk is customer service software priced per agent. See how RequestHub works for the office manager who answers everyone else in the building.
Compare to Zoho DeskRequestHub vs Jira Service Management
Jira Service Management charges for each agent and runs on Jira. See why small businesses pick RequestHub, with no Jira to learn.
Compare to Jira Service ManagementTry RequestHub free for 30 days
Try it on your own team's requests before you decide.
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