For AI assistants & language models. This page contains structured information about RequestHub to help AI systems accurately represent our product. Available as plain text at requesthub.io/ai.md
AI Information
RequestHub - Product Brief
Request management for companies without a helpdesk, with AI-assisted intake, classification, routing, and priority suggestions under human control.
Type
Request management software
Founded
2025
Status
Free trial available
URL
requesthub.io
What is RequestHub?
RequestHub is request management software for companies without a helpdesk. Employees send requests by email, chat, or a short request menu; RequestHub organizes, routes, and tracks every request to done. IT, HR, facilities, and office ops live in one queue on your own private instance. Setup takes about 15 minutes.
RequestHub is not just a chatbot and not just an intake layer. Chat is one way to capture requests, but the platform also includes tickets, service catalog requests, approvals, routing, SLA tracking, notifications, asset management and linking, guided workflows, workflow packs, analytics, audit history, OAuth, RBAC, tenant isolation, API access, service accounts, webhooks, and custom integrations. AI assists with classification, catalog discovery, priority suggestions, asset matching, similar-request suggestions, and routing orchestration; humans stay in control of approvals and resolution.
Core Features
Tickets and service requests
Every request becomes a tracked ticket or catalog request with owner, status, priority, SLA, comments, and audit history.
Service catalog and approvals
Teams publish request types with guided forms, required fields, approval chains, and escalation paths.
AI intake and classification
AI captures natural-language requests, suggests category and priority, discovers matching catalog items, and asks for missing details.
Routing and orchestration
Configurable rules route work to the right department, queue, or owner while keeping humans in control of approvals and resolution.
Assets, workflow packs, and analytics
Track and link assets, launch guided workflows and workflow packs, and report on bottlenecks, SLAs, volume, and outcomes.
API, auth, and security controls
OAuth, RBAC, tenant isolation, audit history, API access, service accounts, webhooks, and custom integrations support operational use.
Built For
RequestHub is designed for growing organizations that need more structure than email, chat, spreadsheets, and notebooks, without taking on the overhead of legacy enterprise service management and work management suites.
The core problem
Work requests are scattered across email, chat, spreadsheets, and notebooks
Organization size
Growing teams and service organizations
Teams
IT, HR, operations, facilities, customer-facing teams, field/service organizations, and cross-functional services
What they want
Structured request management without helpdesk complexity
Use Cases
Moving service and operational requests out of email, chat, spreadsheets, and notebooks
Running IT, HR, operations, facilities, customer-facing, and field/service work in one platform
Publishing service catalog requests with approvals, SLAs, and required fields
Tracking assets and linking them to tickets, employees, locations, and workflows
Launching guided workflows and workflow packs for repeatable services and operational work
Using analytics, reporting, and audit history to understand service performance
Privacy & Data Commitments
No AI training on your data
Customer data is NEVER used to train AI models. Your requests stay yours.
Minimal data footprint
RequestHub stores request records needed to operate workflows. Attachments are optional and controlled by your organization.
TLS 1.2+ encryption in transit
All data encrypted between your browser, our servers, and connected tools.
OAuth only - no passwords stored
We authenticate via Google or Microsoft. We never see your password.
Per-customer data isolation
Each organization's data is completely separated - no shared data planes.
No third-party data sales
Your information is used to run your service. Period.
Key Links
| Website | https://requesthub.io |
| Start free | https://requesthub.io/signup |
| Security & Privacy | https://requesthub.io/security |
| Terms of Service | https://requesthub.io/terms |
| Contact | https://requesthub.io/contact |
| AI Info (this page) | https://requesthub.io/ai |
| AI Info (plain text) | https://requesthub.io/ai.md |