Only one person knows who has each request
Anyone on the team can see who's working on each request and where it stands, even when the office manager is out.
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When to move from email to a help desk
Move to a help desk when requests reach more than one person or department, or when only one person knows who has each one. RequestHub is the help desk for small businesses: IT, HR, facilities and office requests in one place, with AI included, at $990 a year for up to 10 request handlers. Employees keep asking the way they already do, by email, chat or a short request menu, while RequestHub routes each request with AI and tracks escalations, SLAs and time to close.
Why RequestHub
Four signs you've outgrown email and spreadsheets
You've outgrown email and spreadsheets when only one person knows who has each request, requests cross departments, nobody can say what's open, or sign-offs wait on email.
Requests reach more than one person or department
RequestHub's AI sorts each request and routes it by your rules, so a benefits question goes to HR and a broken lock goes to facilities.
Nobody can say what's open or what happened
RequestHub tracks every request to done and records each change, so a request's history and the month's volume come from the record, not from inboxes.
Sign-offs and onboarding steps get chased by email
A request that needs sign-off goes to the approver automatically, with a stand-in when they're away, and one new-hire request runs your onboarding steps, each with an owner.
RequestHub vs email and spreadsheets
RequestHub includes all of these in one plan, while email and spreadsheets leave each one to a person, or to a rule or flow someone builds.
| Capability | Email and spreadsheets | |
|---|---|---|
| AI that sorts and routes each request and learns from your own past requests | Included | By hand, or a rule or flow you build |
| A live view of who's working on what | Included | Set by hand in the inbox or a sheet |
| Escalation, SLA and time-to-close tracking | Included | Not built in |
| Approvals with delegation | Included | Sent by hand, or a flow you build |
| New-hire onboarding workflows | Included | A checklist for each new hire |
| Asset management | Included | A separate list or sheet, kept by hand |
When are email and spreadsheets enough?
Email and a spreadsheet are enough while none of the four signs applies. That is usually true when:
- One person handles every request, a few a week, and is rarely away.
- Every request goes to the same team.
- Few requests need a sign-off, and nobody else needs to read the tracker.
What RequestHub costs
RequestHub costs $990 a year for up to 10 request handlers, and your Microsoft 365 or Google Workspace plan stays as it is.
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FAQ
Frequently asked questions
RequestHub vs email and spreadsheets, which is better for a small business?
RequestHub, because email and spreadsheets only stay current when someone updates them. Nobody can be sure who's working on what or which requests were escalated, and workflows need other tools. RequestHub tracks every request automatically, including escalations, SLAs and time to close, and its AI learns from how your team handled past ones.
Does RequestHub replace Microsoft 365 or Google Workspace?
No. Your email, calendars and files stay as they are, nobody's email address changes, and RequestHub doesn't need admin access to your whole Google or Microsoft tenant. Request handlers work in RequestHub, and everyone else keeps working where they do now.
Do employees need a RequestHub account to send a request?
No. Employees send requests by email, chat or a short request menu with no new login to create and no training, so nothing changes for them. RequestHub routes each request to whoever handles that kind of request, and request handlers work it to done.
How fast can my team go live with RequestHub?
Your team can be working requests in less than an hour. Guided setup walks you through setting up your request inbox, a short request menu and who handles each kind of request, and there's nothing to migrate, because requests already in your spreadsheet can finish there.
Is RequestHub only for IT teams?
No. IT, HR, facilities and office requests all come into one place, and each goes to whoever handles that kind of request, so no department has to keep its own inbox or spreadsheet. Up to 10 request handlers share one plan, with every feature included.
Can RequestHub scale as my business grows?
Yes. There's no limit on how many employees can send requests, and you can add request handlers or bring on another department on the same plan. The AI also learns from your own past requests, so it sorts and routes new ones better the more you use it.
Is our data kept separate from other companies' data?
Yes. Every RequestHub customer runs on its own private instance with its own database, so your data is never in a shared pool, and the AI runs privately too, with no data shared outside RequestHub. Read how RequestHub handles your data
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Try it on your own team's requests before you decide.
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