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Zoho Desk answers customers. RequestHub answers everyone else in the building: IT, HR, facilities and office requests in one place, with AI included.
Why RequestHub
Small businesses pick RequestHub because it's built for requests from their own employees, with private AI and nothing held back for a bigger plan.
Zoho Desk organizes a customer support team — agents, queues and SLAs for external customers. RequestHub is built for requests from your own employees: IT, HR, facilities and office, with employees simply sending them by email.
Zoho Desk prices in tiers from $7–9 per agent for the basics up to $40–50 for Enterprise, which is where its AI actions and advanced automation sit. RequestHub is a single $99/month plan for up to 10 request handlers, unlimited requesters free — nothing held back for a bigger tier.
Guided workflows take requests like new-hire onboarding through every step, so your team resolves them the same way each time. Packs tailor RequestHub to your industry or use case.
Every customer runs on a private instance with its own database, and the AI runs privately too, with no data shared outside RequestHub.
Read how RequestHub handles your dataRequestHub's AI sorts, prioritizes and routes each request and learns from your own past requests, so it gets better the more you use it, always within rules you set.
Employees send requests by email, chat or a short request menu, so there's nothing new to learn, and your team still sees who's working on each one.
RequestHub includes all of these in one plan, while Zoho Desk keeps most of them for higher plans or leaves them out.
| Capability | Zoho Desk | |
|---|---|---|
| Asset management | Included | Not offered |
| Your own private instance and database | One for every customer | Shared service, separated by account |
| Multiple departments in one place | IT, HR, facilities and office | Higher plans only |
| Approvals with delegation | With a stand-in when the approver is away | Higher plans only |
| Guided workflows, like new-hire onboarding | One request runs every step | Higher plans only |
| A built-in AI chatbot employees can send requests to | Included at every team size | Higher plans only |
RequestHub costs less than every Zoho Desk edition with approvals and multiple departments, for teams of 5 to 50 request handlers, and you save more as your team grows.
See pricingYearly totals at list price in USD, with both tools billed annually and team size selected on signup. Prices from Zoho and RequestHub, Oct 2026.
FAQ
RequestHub is the better fit when the requests come from your own employees and land on the same few people. IT, HR, facilities and office requests share one place, with approvals, onboarding workflows and asset management included, while Zoho Desk is built for customer service teams and keeps multiple departments and approvals for its Professional edition and up.
Your team can be working requests in less than an hour. Guided setup walks you through setting up your request inbox, a short request menu and who handles each kind of request, and from then on every request that comes in is routed to the right person, with escalations and SLAs tracked.
No. Setup is guided and self-serve, so whoever handles requests today can get RequestHub running without calling in IT or a consultant. Your employees don't need training either. They send requests from the tools they already use, like their work email, so there's nothing new to learn.
No. IT, HR, facilities and office requests all come into one place, and each goes to whoever handles that kind of request, so no department has to keep its own inbox or spreadsheet. Up to 10 request handlers share one plan, with every feature included.
Yes. There's no limit on how many employees can send requests, and you can add request handlers or bring on another department on the same plan. The AI also learns from your own past requests, so it sorts and routes new ones better the more you use it.
Yes. For any team of 10 to 50 request handlers, RequestHub costs less than every Zoho Desk edition, because $990 a year covers your first 10 while Zoho Desk bills for every agent. RequestHub also includes asset management, which Zoho Desk doesn't offer.
Freshservice charges per agent and sells its AI Copilot as a paid add-on. See how RequestHub includes AI in one plan.
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Compare to SpiceworksStill running requests from an inbox and a spreadsheet? See the four signs you've outgrown them and what RequestHub does instead.
Compare to email and spreadsheetsJira Service Management charges for each agent and runs on Jira. See why small businesses pick RequestHub, with no Jira to learn.
Compare to Jira Service ManagementTry it on your own team's requests before you decide.
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