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RequestHub is the help desk for small businesses: IT, HR, facilities and office requests in one place, with AI included, starting at $990 a year for 10 request handlers. Spiceworks was built for IT pros, and RequestHub for the office manager who gets the laptop problems, the payroll questions and the printer that's jammed again.
Why RequestHub
Small businesses pick RequestHub because one plan covers every department's requests, with AI and approvals built in.
Spiceworks Help Desk Server is end-of-life — development stopped in 2022 and support ended in early 2024, with no modern replacement from the same vendor. RequestHub is the actively shipping alternative: one plan, up to 10 request handlers, 30-day free trial with no card.
RequestHub's AI sorts, prioritizes and routes each request and learns from your own past requests, so it gets better the more you use it, always within rules you set.
A request that needs sign-off goes to the approver automatically, with a stand-in when they're away, so nothing waits on a chain of emails.
Every customer runs on a private instance with its own database, and the AI runs privately too, with no data shared outside RequestHub.
Read how RequestHub handles your dataGuided workflows take requests like new-hire onboarding through every step, so your team resolves them the same way each time. Packs tailor RequestHub to your industry or use case.
Employees send requests by email, chat or a short request menu, so there's nothing new to learn, and your team still sees who's working on each one.
RequestHub includes all of these in one plan, while Spiceworks leaves them out or puts them in a separate tool.
| Capability | Spiceworks | |
|---|---|---|
| AI that sorts, prioritizes and routes requests and learns from your own past requests | Included at every team size | Rules only |
| Approvals with delegation | With a stand-in when the approver is away | Not offered |
| An AI chatbot employees can send requests to | Built in | Email and web portal only |
| Asset management | Included | A separate tool |
| Request data that stays in your own instance | Kept in your own database | Anonymized and analyzed by Spiceworks |
| Data encrypted at rest | Encrypted | Not encrypted at rest |
FAQ
RequestHub is the better fit when IT, HR, facilities and office requests land on the same few people. Its AI sorts and routes every request and learns from your own past ones, and approvals are built in, while Spiceworks routes tickets by rules you set up and has no approval workflow.
No. Setup is guided and self-serve, so whoever handles requests today can have your team working requests in less than an hour, without calling in IT or a consultant. Your employees don't need training either. They send requests from the tools they already use, like their work email, so there's nothing new to learn.
No. IT, HR, facilities and office requests all come into one place, and each goes to whoever handles that kind of request, so no department has to keep its own inbox or spreadsheet. Up to 10 request handlers share one plan, with every feature included.
Yes. There's no limit on how many employees can send requests, and you can add request handlers or bring on another department on the same plan. The AI also learns from your own past requests, so it sorts and routes new ones better the more you use it.
Yes. Every RequestHub customer runs on its own private instance with its own database, so your data is never in a shared pool, and the AI runs privately too, with no data shared outside RequestHub. Read how RequestHub handles your data
Freshservice charges per agent and sells its AI Copilot as a paid add-on. See how RequestHub includes AI in one plan.
Compare to FreshserviceStill running requests from an inbox and a spreadsheet? See the four signs you've outgrown them and what RequestHub does instead.
Compare to email and spreadsheetsZoho Desk is customer service software priced per agent. See how RequestHub works for the office manager who answers everyone else in the building.
Compare to Zoho DeskJira Service Management charges for each agent and runs on Jira. See why small businesses pick RequestHub, with no Jira to learn.
Compare to Jira Service ManagementTry it on your own team's requests before you decide.
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